Frequently Asked Questions
About us
- What is the purpose of the app?
- Our mission is to promote active lifestyle and develop curious mindset in kids by encouraging families to spend time together outdoors, exploring possibilities in your own areas.
My Account
- Why do I need to register?
- In order to be able to add missing playgrounds of photos, you have to be a registered user. To register, you need to enter and confirm your phone number.
- What information do you save or track about me?
- If you choose to register, your phone number and your nickname will be securely stored in our system. We do not share this data with anyone. If you chose to share your location, your location data may be transmitted to our map services provide Mapbox. It is used to render a map and is not stored there. Please refer to Mapbox Privacy Policy.
- Can I delete my account and my information?
- Certainly. You can always delete your account by pressing a trash can button next to your nickname in the menu. Your data will be permanently deleted from our servers within three business days.
Locations and Events in the app
- What types of locations can I find in the app?
- You will find many kid-friendly locations and even trails, including:
- Public playgrounds: Classic play spots with safe equipment like swings, slides, and climbing frames—perfect for letting your kids run, explore, and have fun outdoors.
- Nature Playgrounds: Spots where kids can safely enjoy the great outdoors.
- Indoor Playgrounds: Cozy and fun indoor spaces where kids can play safely, no matter the weather—perfect for those rainy days when outdoor adventures aren't an option.
- School Playgrounds: Many schools open their playgrounds to the public outside school hours.
- Kids-Friendly Cafés: Only add cafés that have an outdoor playground or a dedicated play corner indoors.
- Sport Fields: Open fields or courts perfect for an active day out.
- Pick-Up Gardens: Places where kids can pick seasonal fruits, vegetables, or even flowers.
- Public Libraries: More than just books—many libraries host activities that are great for kids.
- Petting Zoos: Safe, fun animal encounters for your little ones.
- Swimming Pools: Pools offering fun activities without requiring a subscription.
- Trails: Unique adventures like gnome trails, treasure hunt trails, or even the “blotevoetenpad” (barefoot trail).
- Why are there some areas without any locations (or pins)?
- We constantly try to improve your experience by adding more and more playgrounds, and anyone can help us by adding missing playgrounds to the app. You can find «add» icon (+) in the bottom right corner.
Guidelines for Adding or Updating Locations
Thank you for helping keep WipWap fresh with the best family-friendly spots around! Whether you're adding a new place or updating an existing one with your own photos, these guidelines will help you share the magic in a way that's super useful for all parents.
- How do I contribute?
- To add a new location or update an existing one:
- Register first: You'll need to register with your phone number (don't worry — we keep your info safe).
- Upload details: At minimum, you need to provide a clear photo and the exact location. This helps everyone know exactly where to go!
- What photos can I upload?
- We only accept photos you've taken yourself. That means - original content only: please don't upload screenshots or images from other services like Google Maps. We want our content to be unique and up-to-date, ensuring you and other parents get the real scoop on each spot.
- What should my photos look like?
- For your contribution to really shine, keep these tips in mind:
- Good quality is key: Make sure your photo is clear enough for others to see the important features of the location.
- Focus on the spot: Try to capture the best angles that show what makes the location special.
- Mind the people: Include as few people as possible. If someone is in the photo, please cover their face with a mask or avoid close-ups to protect their privacy.
- How many photos should I upload?
- Usually, 3-4 well-taken photos are perfect to give a complete picture, but you can upload up to 10 if you want to showcase different aspects of the location.
- How is the exact location determined?
- When you submit your photo, we automatically detect the exact location using the photo's metadata. Sometimes the pinpoint might need a little adjustment, so you'll be guided through a quick, easy step to fine-tune the location on the map.
- When will my contribution be visible?
- Processing & Notifications: After you submit, we will review your contribution. You will get a notification once it's processed and live on the app.
- Need a Fix? If there is an issue with your submission, check the “Places” → “Rejected photos” tab. There, you will find details on what needs to be adjusted so you can quickly fix it.
Improvements and feature requests to the app
- What if there is a mistake with playground's details or its location?
- Even though we do our best to keep everything spot on, mistakes can happen. If you notice an error, please let us know so we can make it right. You can send us an email at info@wipwap.app with a screenshot of the playground and a brief description of the issue, or reach out on WhatsApp. We're here to help and improve WipWap for everyone!
- Can I suggest a new feature for the app
- Our mission is to make such an app that will be useful to parents and to the kids to live an active and healthy life. If you have suggestions to improve the app - we would like to hear from you. Feel free to reach out via any of the social channels: Instagram, WhatsApp or email